Axiata Digital Labs (ADL) is a leading innovation technology hub of Axiata Group offering cutting-edge digital transformation products, services, and solutions that enable individuals, enterprises, and society. With over 1,300 digital engineering professionals spread globally, we help global customers in the space of telecommunications, digital services, and financial services reach their goals. ADL solutions and services have enabled customers in APAC, Americas, Europe and Africa, winning multiple industry awards, accolades and recognition for our state-of-the-art products.We are looking for an experienced Account Manager to join our dynamic team. The ideal candidate will have a minimum of 7 years' experience in managing client relationships within the Telecom industry. This is a contractual vacancy for 2 years.Key SkillsSales Expertise: Proven ability to achieve and exceed sales targets, with a deep understanding of sales processes, techniques and strategies.Networking & Adaptability: Ability to network and adapt to different markets and cultures across the African region.Communication & Negotiations Skills: Excellent verbal and written communication skills in English to creatively and effectively engage with clients, present products, and proven ability to negotiate deals.Relationship Building: Strong interpersonal skills to build and maintain relationships with key clients and stakeholders.Sales Tools: Familiarity with CRM software and other sales tools such as LinkedIn Sales Navigator and Apollo.Problem-Solving: Ability to identify client needs and provide tailored solutions, addressing any challenges that arise during the sales process.Presentation Skills: Competence in conducting product and solution presentations to potential clients based on their specific needs.Team Collaboration: Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals.Industry Knowledge: Strong understanding of the Telecom, Banking and Finance sectors, including market trends, challenges, and opportunities.Travel Readiness: Willingness to travel as required.Key Responsibilities:Develop and maintain strong relationships with key clients in the telecom, banking, and finance sectors.Understand and execute the sales strategy for the African market to achieve revenue objectives.Understand client needs and provide tailored solutions to meet their business objectives.Act as the primary point of contact for clients, ensuring timely and effective communication.Collaborate with internal teams to deliver high-quality products and services.Identify opportunities for account growth and new business development.Prepare and present regular reports on account performance and client satisfaction.Identify and solve any conflicts pertaining to the business side and eliminate any misconceptions or misunderstanding.Oversee the preparation and implementation of RFP documentation.Stay updated on industry trends and competitor activities to provide strategic insights.Set up meetings for events and participate in events if required.Actively support marketing and inside sales activities as and when required.Collect correct data to prepare proposals in response to requests for proposals (RFPs).Ability to approach and develop new local partnerships.
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