To grow market share by gaining, maintaining, growing, and retaining Commercial accounts in the Financial Services Sector. Understanding the South African Regulatory framework of the insurance/brokerage industry is essential, along with a focus on service excellence in a target-driven environment.REPORTING LINE: Business Insurance ManagerMINIMUM REQUIREMENTS:Matric Level 4FETC in Short-term InsurancePassed FAIS Regulatory ExamHigher Certificate in InsurancePost matric qualification is an advantage (BComm Risk/Accounting, BBA)EXPERIENCE:Junior Account Executive: Minimum 5 years' short-term insurance with 3 of the 5 years in a commercial sales and service capacity.Account Executive: Minimum 7 years' short-term insurance with 5 of the 7 years in a commercial account servicing and sales capacity.Senior Account Executive: Minimum 10 years' short-term insurance with 7 of the 10 years in a commercial account servicing and sales capacity.Experience in customer liaison and building and maintaining relationships is required. Experience working in a Brokerage is preferred.COMPETENCIES & SKILLS:Business AcumenBroking skills – medium to large commercial accountsInfluencing and negotiationComputer LiteracyCommunicationDelegationAnalytical AbilityNegotiationPresentationDecision makingTime managementReport WritingSellingAbility to manage own work and outputsKNOWLEDGE:Insurance and brokerage industry and environmentCommercial insurance knowledge to at least an intermediate level on all Commercial classesLegal requirements of the insurance industryMarketing and sales principlesKnowledge of products and servicesKnowledge of underwriting criteriaPERSONAL ATTRIBUTES:AssertivenessInterpersonal effectivenessService excellenceAbility to effectively adapt to changeAttention to detailSelf-motivatedEnthusiasticResult-oriented / Deadline orientedProfessionalismAbility to work under pressureWork according to set policies and proceduresTarget drivenCreative and innovativeAbility to work in a teamEthicalSelf-confident and visibleKEY PERFORMANCE AREA:Maintain portfolio and attend to all client queries (revision/renewals, rate negotiations with insurers, amendments, cancellations, unpaid premiums).Do up and cross-selling of products.Attend to audit lists regarding information captured into the system.Minimise cancellations through regular and pro-active dealings with clients.Assist clients with claims related problems and report all deviations to management.Service Clients in accordance with the Company Minimum Commercial Service Standards.Retain, develop, and grow existing clients. Provide after-sales service to ensure that new business vests.Identify opportunities for up/cross-selling and write additional business.Regular networking - Identify opportunities and implement marketing and promotional activities.Build relationships through regular contact, identifying critical decision makers with all stakeholders (clients, insurers, etc.).Keep clients informed of developments in the industry and market.Ensure that policies and endorsements are loaded onto the system.Ensure that claims are registered and follow up until claim is finalized.Maintain renewal lists and ensure that renewal schedules are sent to clients.Responsible for proactive underwriting and business administration (new, amendments, additions, renewals).Ensure all communication with the client is in accordance with FAIS minimum standards.Compile and submit reports on time to line manager as per set standard.Perform credit control and ensure that debit order information is updated.Collect money from clients electronically (where applicable).Advise relevant parties of unpaid items.Ensure compliance with section 20 Buss (extension of credit).
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