Job Title: Account ExecutiveLocation: Polokwane, Limpopo, South AfricaSeniority Level: Mid-Senior levelEmployment Type: Full-timeJob Function: Sales and Business DevelopmentIndustries: Staffing and RecruitingReporting Line: Business Insurance ManagerMinimum RequirementsMatric Level 4FETC in Short-term InsurancePassed FAIS Regulatory ExamHigher Certificate in Insurance (Post matric qualification is an advantage, e.g., BComm Risk/Accounting, BBA)ExperienceJunior Account Executive: Minimum 5 years' short-term insurance, with 3 years in a commercial sales and service capacityAccount Executive: Minimum 7 years' short-term insurance, with 5 years in a commercial account servicing and sales capacitySenior Account Executive: Minimum 10 years' short-term insurance, with 7 years in a commercial account servicing and sales capacityExperience in customer liaison and building relationshipsExperience in a Brokerage is preferredCompetencies & SkillsBusiness AcumenBroking skills for medium to large commercial accountsInfluencing and negotiation skillsComputer LiteracyCommunication and DelegationAnalytical AbilityPresentation and Decision MakingTime ManagementReport WritingSelling AbilityAbility to manage own work and outputsKnowledgeInsurance and brokerage industry knowledgeCommercial insurance knowledge at an intermediate levelLegal requirements of the insurance industryMarketing and sales principlesKnowledge of products and servicesKnowledge of underwriting criteriaPersonal AttributesAssertivenessInterpersonal effectivenessService excellenceAbility to adapt to changeAttention to detailSelf-motivated and enthusiasticResult-oriented and deadline-orientedProfessionalismAbility to work under pressureTarget drivenCreative and innovativeAbility to work in a teamEthical and self-confidentKey Performance AreasMaintain portfolio and attend to client queries (revision/renewals, rate negotiations, amendments, cancellations, unpaid premiums)Do up-selling and cross-selling of productsAssist clients with claims-related problemsService clients per company standardsRetain, develop, and grow existing clientsClient liaison and networkingClient communication and service administrationBusiness administration for new, amendments, additions, renewalsCompile and submit reports to line managerEnsure compliance with FAIS requirements
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