To grow market share by gaining, maintaining, growing and retaining Commercial accounts in the Financial Services Sector within the South African Regulatory framework of the insurance/brokerage industry.
Key Responsibilities:
Maintain portfolio and attend to all client queries (revision/renewals, rate negotiations with insurers, amendments, cancellations, unpaid premiums).
Do up and cross selling of products.
Attend to audit lists regarding information captured into the system.
Minimise cancellations through regular and proactive dealings with clients.
Assist clients with claims related problems and report all deviations to management.
Service Clients in accordance with the Company Minimum Commercial Service Standards.
Retain, develop and grow existing clients.
Provide after sales service to ensure that new business vests.
Identify opportunities for up/cross selling and write additional business.
Regular networking to identify opportunities and implement marketing and promotional activities.
Build relationships through regular contact, identifying critical decision makers with all stakeholders (client, insurers, etc.).
Keep clients informed of developments in the industry and market.
Ensure compliance with FAIS requirements and set company procedures.
Compile and submit reports on time to line manager as per set standard.
Ensure that policies and endorsements are loaded onto the system.
Perform credit control and ensure that debit order information is updated and liaise with the bank.
Minimum Requirements:
Matric Level 4.
FETC in Short-term Insurance.
Passed FAIS Regulatory Exam.
Higher Certificate in Insurance; post matric qualification is an advantage (BComm Risk/Accounting, BBA).
Experience:
Junior Account Executive: Minimum 5 years' short-term insurance with 3 of the 5 years in a commercial sales and service capacity.
Account Executive: Minimum 7 years' short term insurance with 5 of the 7 years in a commercial account servicing and sales capacity.
Senior Account Executive: Minimum 10 years' short term insurance with 7 of the 10 years in a commercial account servicing and sales capacity.
Experience in customer liaison; building and maintaining relationships.
Experience working in a Brokerage is preferred.
Competencies and Skills:
Business Acumen.
Broking skills – medium to large commercial accounts.
Influencing and negotiation.
Computer Literacy.
Communication.
Delegation.
Analytical Ability.
Negotiation.
Presentation.
Decision making.
Time management.
Report Writing.
Selling Ability to manage own work and outputs.
Knowledge:
Insurance and brokerage industry and environment.
Commercial insurance knowledge to at least an intermediate level on all Commercial classes.
Legal requirements of the insurance industry.
Marketing and sales principles.
Knowledge of products and services.
Knowledge of underwriting criteria.
Personal Attributes:
Assertiveness.
Interpersonal effectiveness.
Service excellence.
Ability to effectively adapt to change.
Attention to detail.
Self-motivated.
Enthusiastic.
Result oriented / Deadline orientated.
Professionalism.
Ability to work under pressure.
Work according to set policies and procedures.
Target driven.
Creative and innovative.
Ability to work in a team.
Ethical.
Self-confident and visible.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Sales and Business Development
Industries
Staffing and Recruiting
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