Job Advert Summary
Eduvos is looking to hire the services of an Academic and Student Experience Manager at our Pretoria campus on a full-time basis.
Position Type:
Permanent
The Position:
To ensure a positive student experience on a campus outside the classroom to ensure that a student is successful in his/her learning and teaching journey.
Minimum Requirements
Minimum qualification:
At least an honours degree, preferably in management.
Experience:
Minimum three years of managerial experience in an academic environment.
At least five years of service or customer management experience, preferably in a higher education environment.
Duties and Responsibilities
Responsibilities:
Student retention - implemented student experience journey (social events, governance, physical and emotional wellness, academic support):
Orientation, onboarding and induction
Communication
Contract management
Facilities and venue compliance
Support faculty delivery on campus – facilitating lecturer evaluations/student feedback
Sponsor engagement
Academic support programmes
Wellness programmes
Employability and work readiness
Student resource enablement
Student compliance with institutional policies
Events management (e.g., graduation event management, career fairs)
Facilitate campus disciplinary process / Chair of student disciplinary committee (incl. enquiries)
Management
Leadership
Internal and external stakeholder engagement and management/collaboration
Functional and Behavioural Competencies
Functional competencies:
MS Office
Exposure to / experience with systems
Project management skills
Case management and other systems
SLA management skills / matrix management skills
Behavioural competencies:
Initiative and responsibility
People leadership and development
Relations and networking
Influencing
Effective communication (verbal and written)
Analysis and judgment / problem solving
Systematic approach (planning and organising)
Steadiness (emotional tenacity)
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