2Nd Line Support Engineer

Synopsis
Cape Town Area.
Leading Client in the Technology Industry requires a Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer.
Job Description

Assist with escalations from 1st line support engineers
Provide 2nd line data centre support at the server infrastructure level
Escalate to 3rd line timeously to maintain SLA commitments, to further remediate and resolve the incident.
Preventative maintenance (Patch management)
Regularly update the Service Desk and all customers with progress information and estimated times to completion

Minimum Requirements

Matric or Grade 12
Tertiary qualification: IT Diploma / Degree coupled with MCSE or equivalent Certification essential
Min 5 years experience supporting data centre software and must have good understanding of server environment
Must have valid driver's license and own reliable transport

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