1253 Operations And Service Consultant (Senior)

Essential Skills & Experience:Minimum 5 years of experience in Operations, with relevant IT/Business qualifications.Strong IT Service Management (ITIL) knowledge and second-level support expertise.Experience in working with BI tools, databases, data flows, AWS, and coding languages such as Python.Ability to work in complex, multi-stakeholder environments with mission-critical use cases.High customer orientation with strong communication skills across multiple support channels.Key Responsibilities:Resolve second-level incidents within the Self-Service Data Analytics Platform.Manage and execute service requests and operate platform-specific projects.Collaborate closely with business departments to own the customer experience.Maintain and enhance process documentation and user manuals.Coach and train colleagues and users as needed.Participate in on-call duty for high-priority support.Collaborate with 3rd level support, development, and SaaS vendor teams.Advantageous Skills:Background in software development.Experience with authorizations and access control.Proactive communication and continuous learning mindset.Apply Today!