Workspace Manager

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.
If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role, you will be a part of delivering a best-in-class experience for our client's personnel, customers, and guests in a connected workspace that promotes a culture of inclusion and safety.
What this job involves: A multi-disciplinary WorkSpace Manager role responsible for the delivery of contracted services within a large site for a global financial services client. Range of intervention may include operational activities in accounting, finance, maintenance, operations, vendor oversight, purchasing of material, equipment, supplies, and occupancy services.
The WorkSpace Manager will be responsible for delivering exceptional client service, having oversight of all contracted workspace services and working collaboratively with specialist department heads. They will ensure the timely and conscientious management of tasks, ensuring building readiness, and act as an ambassador of the JLL team, representing our JLL values in front of the client and wider stakeholders.
Role and Responsibilities: Building Readiness Overall responsibility for the readiness of the building for the working day.Proactively identifying issues and working with the responsible operations teams (e.g., engineering, cleaning, mail) to manage them through to completion.The primary task for achieving this is by conducting floor walks. All floors should be walked at least weekly, with high-profile floors walked daily.Any items found requiring attention will be logged in the work planning tool (Corrigo) and proactively managed to an efficient close.Any issues preventing efficient closure should be escalated through line management before impacting the colleague experience.Proactivity will be measured using the proactive Work Order dashboard.Responsible for overall operations standards and will work in partnership with colleagues and vendor partners to ensure work is delivered timely and to a high standard.Responsible for all signage, seeking assistance from the wider team to design and position, but the suite of templates is their responsibility to maintain.Proactively review occupancy data throughout the day to identify areas that may require more attention to ensure ongoing readiness.Support engineering with communicating any impacts of scheduled or unplanned works to the client and LSEG colleagues.Identify any service need peaks (e.g., analyzing building occupation or WO load), on a daily/weekly/monthly basis and act upon to ensure smooth service delivery.Implement and monitor disaster recovery and business continuity plans.Experience focus and Team Work Supporting the WorkPlace team with preparations for events and any other requirements to enhance the workspace experience.Create a culture of personal accountability and ownership where the team provides a personal service and follows up as necessary.Represent one JLL at all project meetings, communicating plans back to the wider team and bringing in colleague SMEs when required.Run the daily brief, drawing out information from colleagues to ensure a one-team attitude and approach.Communicate between teams and stakeholders, proactively sharing information and confirming actions.Develop key stakeholder relationships for strategic planning, change management, and communication at senior level.Coordination and communication of delivery for special requests requiring input from other teams (e.g., OoH working requests).Support the one JLL team with response and resolution of all incidents.Work with the transformation team (including BI&T) to deliver projects and feedback on pilots.Proactively manage the IT relationship, supporting where required and overseeing IT issues impacting colleague experience.Management of supply partners, including formal governance and compliance.Manage the JLL workspace team areas, ensuring they represent the best of our offering and are a good reflection of our JLL brand.Compliance Own the overall site performance metrics. Work with colleagues and vendor partners to proactively manage completion of all workload within SLAs and KPIs.Carry out assigned audits and inspections in a timely manner and work with colleagues to close out any actions.Ensure own training is up to date and support colleagues in ensuring all client governance requirements are up to date.Ensure finance processes are adhered to and tasks are completed in a timely manner.Complete formal floor inspections in line with schedule.Support the security team with the recertification procedure for their key card management process.Ensure a safe and compliant building, for example reporting good catches and managing actions through to completion.Responsible for completion of any incident/accident investigations.Data / Administration Oversight for the collation and upkeep of all files and data that relate to the workplace.Contribute to formal reporting (SOR) by providing data and associated insights with recommendations to improve service.Use data to make informed decisions and take knowledgeable action around the site.Ensure Corrigo data is accurate and up to date.Ensure all work orders are managed proactively.Check work order allocations proactively to ensure the right team has been assigned tasks.Oversight of data integrity - ensure data points are up to date.Ensure all work is logged and recorded.Be aware of the scheduled work in your building and support engineering colleagues wherever possible.Responsible for formal systems reporting of incidents.Have oversight for responsible management and log of building data.What we expect from all our colleagues on account: Prioritize the health and safety of people and buildings.Report at least two good catches per year, attend the SAFER together workshop and complete all safety trainings within the due date.
You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action.You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship.Desired or preferred experience and technical skills: You can meet tight deadlines and work efficiently and collaboratively as part of a team.You have 3-5 years' direct facilities management operational experience.You have experience using a Computerized Maintenance Management system.You have experience managing a team.You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc.You have experience in project management or team delivery (desired, not essential).Required Skills and Experience: You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service.You are open and have good communication skills.You strive for excellence in what you do and share ideas for improvement.You are proficient with Word and Excel and have a keen interest in technology.You are adaptable to work to requests and projects that may vary from day to day.Location: On-site – Cape Town, ZAF

#J-18808-Ljbffr