Salary: Market related
Location: Johannesburg
Job type: Permanent
Industry: Serviced Office Space
Reference Number: CWR.CWS.WC.07012025
COMPANY DESCRIPTION:
Our client is a premium, serviced office provider with flexible offerings ranging from virtual to large office space.
They are looking for a Workspace Coordinator for their branch in Morningside, Sandton.
JOB DESCRIPTION:
MAIN DUTIES & RESPONSIBILITIES:
Client Acquisition
Understanding that the client is the sole purpose of what we do.
Prioritizing and valuing every client that comes into our business.
Securing and converting leads, upselling services, and facilitating expansions/renewals.
Striving to achieve revenue goals and targets set for the Workspace.
Client Retention
Ensuring clients have an exceptional experience and facilitating successful renewals.
Meeting client needs promptly and professionally.
Providing visibility and readiness to assist clients.
Understanding all key services, products, and amenities offered to clients.
Becoming the point of contact for client information and assistance.
Hosting regular meetings with clients to assess their experience.
Resolving all client complaints/queries until they are fully addressed.
Maintaining an open-door policy for client communication.
Providing unmatched service delivery.
PREMIUM FACILITY EXPERIENCE
Ensuring exceptional presentation of the Workspace.
Facilities Management
Maintaining cleanliness and upkeep of the building.
Managing the Front of House operations.
Ensuring all beverage stations and cafés are stocked and clean.
Maintaining bathrooms and ensuring they are well stocked and clean.
Keeping boardrooms stocked and ready for use.
Overseeing printing stations and ensuring they are operational.
Addressing centre maintenance issues promptly.
Ensuring HSE compliance in the Workspace.
BUDGETARY EFFICIENCY
Planning and controlling the budgetary spend for the Workspace.
Seeking best prices and value for money in procurement.
Implementing cost-saving measures in procurement.
Office Administration
Assisting clients with printing and courier services.
Keeping internal organizational administration up to date.
Communicating effectively across the organization.
Staff Management
Setting an example of high performance and professionalism.
Conducting spot checks of staff duties.
Addressing staff issues in collaboration with HR.
EDUCATIONAL REQUIREMENTS:
Matric
Relevant tertiary qualification (added advantage)
EXPERIENCE AND SKILLS REQUIRED:
3 - 5 years experience in a similar role.
Experience in the serviced office space environment is beneficial.
Hospitality background is also suitable.
Strong admin and multi-tasking skills.
Energetic, confident, and detail-oriented.
Client service centric and well presented.
POPIA
By Submitting your CV, you confirm that:
We may retain your personal information in our database for future matching.
We may contact you when suitable opportunities arise.
The information you have provided to us is true, correct and up to date.
We endeavour to reply to each and every application; however, should you not hear back from us within 14 days, please consider your application unsuccessful.
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