Purpose of the position: To meet the quality and commitment dates for delivery of all vehicles.
Outcomes: All department deadlines are met and cars are ready for collection as per the commitment to the clients.All repair work is completed in accordance with the required quality standard and signed off.All workshop staff are well managed, productive and engaged.The costs of the repair are completed in accordance with the authorization and the costs of consumables are minimized.MNOKey Roles & Responsibilities: A comprehensive weekly/daily plan is drawn up showing what vehicles should be in which department and by when the work should be completed.Schedule the warranty/comeback work with appropriate levels of urgency.Throughout the day checks are done to ensure that the team is completing the work as planned/scheduled.Regularly meet with the buyer and storeman to ensure that required parts are available and do not hold up the scheduled work.Ensure that all vehicles are completed.All extras and additional are raised by the estimator timeously.Complete an end-of-day production report.Manage all out work.Ensure that the workshop is using the correct and updated job card and it is signed off by the correct team member after completion of the work in each department.Troubleshoot and make reasonable suggestions in order to create solutions for the challenges being faced.Oversee the overall pre-delivery repair quality check.Liaise with clients regarding any technical elements should the service manager require this.Ensure all team members know what is required of them on a weekly/daily basis.Keep the workshop neat, tidy, and presentable at all times.Ensure the workshop is always audit-ready for factory approvals.Monitor the paint shop and ensure that they paint in accordance with what has been allowed on the job card.Manage the expenses of the paint job and ensure that there is no wastage.Ensure that trimmers and other team members do not cause damage to parts and vehicles.Ensure all spray booths are cleaned and floor filters changed every 6 weeks.Change ceiling filters every 6 months.Ensure spray booths are neat, tidy, and clean at all times.Account for all equipment and keep it in good working order.Service all hoists, compressors, and spray booths as required.
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