Job Overview: Bosch Car Service Umhlanga is seeking an experienced and driven Branch Manager to lead both the Operations and Service Departments of our service center. The ideal candidate will have a deep understanding of the motor industry, strong leadership skills, and the ability to manage a team that delivers world-class service. The Branch Manager will be responsible for driving growth, ensuring operational efficiency, and maintaining exceptional service standards.
Key Responsibilities:
Operational and Service Leadership:
Oversee all day-to-day operations, ensuring smooth coordination between the Operations and Service departments.
Manage the service department, ensuring all vehicle repairs, diagnostics, and maintenance meet Bosch Car Service standards.
Lead both the operations and service teams, driving productivity and ensuring high-quality service delivery.
Ensure proper scheduling of services, job card management, and timely communication with customers.
Team Management:
Lead, motivate, and manage a multidisciplinary team including technicians, service advisors, and support staff.
Ensure effective communication and collaboration between departments.
Conduct regular staff training and development to maintain high-performance levels.
Manage staff scheduling, performance evaluations, and HR-related functions.
Customer Relations:
Maintain excellent customer service, ensuring complaints and feedback are addressed promptly and professionally.
Foster strong relationships with customers, fleet managers, and suppliers.
Promote customer retention initiatives and deliver outstanding customer experiences.
Financial Performance:
Manage the branch's budget, P&L statements, and implement cost control measures.
Set and achieve sales targets for both service offerings and parts.
Monitor inventory for parts and equipment in the service department, ensuring cost-efficiency and availability.
Compliance and Safety:
Ensure compliance with industry regulations, health and safety standards, and Bosch Car Service protocols.
Maintain a safe and compliant work environment across the service center and workshop.
Key Requirements:
Experience: Minimum 5 years of experience in a senior management role within the motor industry, specifically managing both operations and service departments.
Education: A degree in Business Management, Automotive Technology, or a related field is preferred. Extensive industry experience will be considered in lieu of a formal degree.
Skills:
Strong leadership and team management abilities across multidisciplinary teams.
Solid understanding of service department operations and automotive repair processes.
Excellent communication, customer service, and problem-solving skills.
Financial management experience, including budgeting and P&L.
Ability to drive operational efficiency while maintaining high service standards.
Why Join Us?
Be a part of the world-renowned Bosch Car Service network, known for excellence in automotive service.
Work in a dynamic and innovative environment that encourages growth and leadership.
Competitive salary package with performance-based incentives.
Bosch Car Service Umhlanga is an equal opportunity employer and welcomes all qualified candidates to apply.