Wine Tasting Room Manager / Front Of House

Key Responsibilities: Overseeing daily operations of the restaurant and wine tasting room Planning and coordinating group bookings Ensuring smooth communication with guests and team members Managing customer service interactions and maintaining a professional demeanour Upholding a high standard of professionalism and customer service Promoting teamwork and fostering a positive atmosphere Handling guest complaints effectively and with composure Demonstrating leadership and organizational skills to manage multiple tasks Ensuring adherence to company values Ensuring stock control and performing inventory checks as required Making confident decisions and delegating tasks to team members Requirements: Fully bilingual in English & Afrikaans Resident in or near Stellenbosch, with own transport (required for shift, weekend, and holiday work) Willingness to work on public holidays and weekends A friendly personality with a professional appearance Strong customer service orientation Ability to plan, organize, and multi-task effectively Proven leadership, motivational, and interpersonal skills A keen eye for detail and strong organizational abilities Ability to stay calm and composed in fast-paced environments Assertive leadership with the ability to take charge Desirable Experience and Background: Previous experience in Front of House and management roles Wine knowledge and experience in managing a tasting room or restaurant Relevant qualification in Wine, Management, or Hospitality Computer literate Experience in Semper and Pastel advantageous Experience in cash-ups, stocktaking, and financial processes Only shortlisted candidates will be contacted