Windows Server Support Engineer

Job title : Windows Server Support Engineer
Job Location : Gauteng, Johannesburg

Deadline : December 28, 2024

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The main job function supporting a global 24/7 Microsoft-based infrastructure across multiple datacentres (Windows Server 2022 and SQL Server 2022) Working in an Operations Centre, part of a team running a 24/7 shift pattern. Reviewing Monitoring and Alerting systems constantly. Prioritizing and escalating issues quickly and proactively, or solving issues where possible. Goal of zero downtime across critical systems. Escalating and communicating issues to 2nd line support (Aris IT and Blue Ion) or 3rd party organisations when necessary (Database Admins, ISP suppliers etc). Performing updates, installations and changes to systems; windows updates, software licenses, web site certs etc. Maintaining security of systems and customer data, raising any issues as soon as they occur. Prioritizing and troubleshooting support tickets and requests from customers, during times when other IT teams are not working. Delivering prompt and professional customer service. Producing and maintaining documentation on process and systems as required, to the standard of other IT teams documentation. Contributing to post incident or post project reviews/retrospectives. Learning about the systems in the platform, the environments and technologies. Logging effort per day and time remaining on current tasks in time tracking tool. Assisting the rest of the team and other IT teams with support and projects where needed.

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