The WIC Pharmacist Assistant exists at Medipost Pharmacy, Gezina reporting to the Pharmacy Manager.
1. Work OutputEvaluation of patients' medicine-related needs determining the indication, safety, and effectiveness of the therapy.Prepares medication by reviewing and interpreting Rx, detecting therapeutic incompatibilities (when applicable) and signed by a Pharmacist.Dispenses medications by compounding, packaging, and labeling pharmaceuticals and signed by a Pharmacist.Accurately interpret Rx and act in a professional and responsible manner, within legal requirements in accordance with GPP and SAPC.Ensure accurate picking, packing, labeling, and checking of medicines and be aware of common dosages as well as important drug interactions.Correct errors on Rx rejected by medical aid as per SOPs.Accurately capture and dispense medicine as prescribed on a valid Rx as per SOPs, signed by a Pharmacist.Ensure all medications are checked for accuracy by a Pharmacist and signed before it is issued to a patient.Assist with re-packing of medicines approved by the Responsible Pharmacist.Assist with the distribution and control of stock of Schedule 1 to Schedule 5 medicines or scheduled substances.Assist with the ordering of medicines and scheduled substances up to, and including, Schedule 6 according to an instruction of a person authorized in terms of the Medicines Act to purchase or obtain such medicines or scheduled substances.Check-in, put-away or return dispensary stock to Receiving.Manage and maintain over-the-counter medicine, order, replenish, and stock adequate inventory.Ensure stock is checked for damages and expiry dates.Ensure any stock discrepancies are recorded on the documents provided as per SOPs.Re-stock consumables when required.Participate in regular cycle counts and annual/bi-annual stock take.Process all paperwork for accurate submission of claims to medical aids as per SOPs.Ensure accurate and timely authorization of patient medicine at medical aid as per SOPs.Maintain patient profiles on the system (also includes merging) as per SOPs.Take note of any messages on the patient profile and take suitable action (if required). Create accurate and relevant action diaries on the MedipostApp system as per SOPs.2. CustomerFurnishing of information and advice to patients with regards to medicine usage.Determine patient compliance to the therapy, and follow-up to ensure the patients' medicine-related needs are met as per SOPs.Professionally interact with patients and health care professionals.Execute customer service initiatives in the dispensary to ensure great customer experience, driving customer loyalty.Meet and exceed customer expectations.3. OperationsEfficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping, and administration in line with GPP and SAPC Regulations and company standards.Constant communication with colleagues and management to address expectations, requirements, and compliance.Ensure integration and partnership with the clinic, over-the-counter (OTC) healthcare aisle resulting in a full offering to patients regarding their healthcare needs.Keep abreast of changes in medical aid procedures and requirements for claims and dispensing.Assist management to identify/eliminate security risks.Ability to prioritize work to achieve the required daily outcome.Problems are identified and escalated through relevant channels.Maintenance & adherence to good housekeeping practices.Ensure stock and shelves are clean and tidy.Manage own time & attendance according to company policies.Adherence to company policies and SOPs.Self-initiative and willingness to constantly exceed expectations.Self-motivated.Maintain good relationships towards departments and the Group at large.Willingness to work overtime.4. ReceivingAll processes in the WIC Receiving are conducted according to written SOPs and comply with GPP.Accurate checking and capturing of received stock (scanning or via [product description, pack size, unit], batch number, expiry date, and quantity) as per SOPs.Stock is checked for damages, counterfeit, and expiry dates as per SOPs and GPP.Stock discrepancies are recorded on the documents provided as per SOPs.Back orders and urgent orders are prioritized in the workflow.Stock is handled with extra care to avoid damages and these damages are reported to the Pharmacy Manager as per SOPs and GPP.Accurately complete checklists and document control sheets where applicable as per the relevant SOPs.Submit documentation to responsible individual (if and when applicable).Accurately and immediately replenish stock after the checking process as per SOPs.Accuracy: Adhere to timelines as per SOPs.Ability to prioritize work to achieve the required daily outcome.QualificationsGrade 12
ExperienceMin 2 years' experience as a claiming Pharmacist Assistant.
IdealRetail Pharmacy Experience.Customer service orientated.Good interpersonal skills.Good listening and communication skills (verbal and written).
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