Wellness / Spa Host

Details of the offer

Mint Wellness and Langaro Wellness Centre seeks a dedicated Wellness Host to join our multi-property team.
The Wellness Host is responsible for the effective and efficient running of the spa at all properties allocated to you. Responsibilities include:
Assisting in managing and leading all team members, especially when the Spa Manager is not present.Ensuring that hygiene and health standards are always maintained.Treating all customers and staff with the utmost care and professionalism to create an inviting and calm atmosphere.Continuously upskilling yourself through practice and study.Upskilling others through continuous on-the-job training and training sessions under the Spa Manager's supervision.Assisting with spa administration by creating spa packages and promotions.Revising and updating the cost of treatments on a regular basis.Focusing on elevating retail and treatment sales and achieving targets through upselling and promotions.Maintaining client records in a confidential and effective system, using our ESP Spa Software.Daily control of contribution sheets and signing off in the Manager's absence.Conducting treatments training and quality control of treatment rooms.Building a database and utilizing this for promotions.Providing advice about skin and body care.Building and maintaining client relationships and communicating with clients on a regular basis to inform them about specials and anything else that might interest them.Upselling products and services while adopting a no-waste approach regarding products.Training and supervising therapists in the Manager's absence, continually developing their skills and knowledge.Setting an example for the staff and acting as the liaison between managers, consultants, and therapists.Mentoring all therapists/technicians and presenting feedback or reviews regarding performance to the Manager if required.Promoting a mindful culture within the team.Ensuring treatment rooms are presentable and refreshing, up to Spa standards.Ensuring treatments performed by therapists are correct and that clients are completely satisfied.Working alongside other therapists who are new or require additional training and communication skills.Training to be performed at times outside of busy periods.Ensuring all clean-up and housekeeping duties are being performed.Keeping up to date on trends and competition.Meeting with all new staff on their first day to communicate the spa vision, show them around, and explain how to greet and talk to clients.Overseeing treatment rooms regarding products required and delegating tasks to Junior Therapists.Maintaining the client database and facilitating promotion activation.Cross-promoting and selling spa services with the in-house reservations team.Requirements: Matric Beauty Therapy diploma, preferably CIDESCO, SAAHSP, and/or ITEC.Minimum 4 years in the spa/beauty industry.Minimum 2 years experience in a management or senior therapist role.Computer literate, including MS Office and ESP software.
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