Wellness CoordinatorBusiness Unit: Discovery Health
Function: Clinical
About DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Corporate and Executive WellnessThe primary function of the Wellness Team is to deliver Discovery Health's best in class, market-leading Wellness Screening Programmes. We give our clients the tools and research to help them make their employees healthier, and therefore, help reduce costs related to healthcare, productivity, and absenteeism.
Corporate Wellness delivers wellness days on large scales at employers' premises, whereas Executive Wellness focuses on a detailed personalized clinical assessment targeted at senior leaders and executives within an organization.
Key PurposeTo support and coordinate internal processes required within the wellness business relating to the implementation of strategic projects and legislated requirements, using effective and innovative operational methods. To manage various administrative, reporting, and training-related tasks to ensure that the area objectives are met. To manage the Biokinetics' delivery components associated with the Executive Wellness assessment.
ResponsibilitiesConduct Executive wellness assessments at accredited facilities.Conduct Executive wellness mobile assessments on an ad hoc basis where required.Manage bookings and tracking for all wellness events and/or executive assessment appointments when required.Assist with wellness queries.Manage and update training material, assessments, training, and accreditation for new wellness service providers.Manage annual refresher and accreditation training in addition to year-end benefit updates to all service providers and other stakeholders.Attend wellness events to assist with event coordination, management, quality audits, and/or product and benefit promotion when required (Bankmed Balance, Wellthfund).Manage and complete executive wellness individual and employer reports.Support the Billing and Invoicing function as and when there is a requirement.Assist with system user acceptance testing as and when required.Assist with any ad hoc administrative tasks as per the business need.Manage and maintain provider asset and equipment registers.Manage and order Executive wellness onsite stock.Assist with asset management and equipment calibration.Experience, Qualifications, and Mandatory RequirementsMatric.Registration with the HPCSA.1 – 2 years' experience within a Customer Services environment.At least 1 year experience in their field as a Biokineticist.1 – 2 years' experience within the Wellness industry.Intermediate Excel, Word, and PowerPoint skills.Experience with SharePoint.Familiarity with online collaboration platforms such as MS Teams, Skype, and Zoom.Knowledge of Discovery Products and Services across the group e.g., Discovery Health, Vitality.Knowledge of Scheme benefits e.g., Prescribed Minimum Benefits, Chronic Illness Benefits, Care Programmes.AdvantageousPre-existing experience within a clinical environment/setting.Customer relationship management experience.Project Management skills.EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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