Wellness Assistant - Clicks Blue Downs Shopping Centre

Wellness Assistant - Clicks Blue Downs Shopping CentrePosition summary Industry: Wholesale & Retail Trade
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximize sales and build customer loyalty.
Job Objectives: To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.To drive healthcare sales in line with targets through promotion of a broad range of brands by cross-selling and upselling to increase profitability.To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.To prevent wastage in own area by adhering to stock rotation principles.To prevent stock losses by following all risk management policies and principles.To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.To implement product merchandising by following the merchandising guidelines and procedures.To adhere to all store standard operating procedures.To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.Knowledge: Desirable: Basic health, fitness, and supplements product knowledgeEssential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management)Skills: Essential: Good communication and interaction skillsCustomer and service orientationBasic computer literacyRelating and NetworkingPersuading and InfluencingDelivering Results and Meeting Customer ExpectationsFollowing Instructions and ProceduresPresenting and Communicating InformationAchieving Personal Work Goals and ObjectivesExperience: At least 1 year related experienceSelling skills; customer-related trainingExperience working with sports nutrition and vitamin-related productsEducation: Essential: Matric (50% English, 50% Maths/60% Maths Lit and a pass in Physical Science or Life Science)

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