Warehouse Supervisor Job Purpose
To ensure that the balance between great Customer Service and Cost Compression is struck by satisfying Customer Demand in a Safe, efficient and effective manner with continuous improvement being top of mind.
Key Accountabilities and Outputs
Health, Safety and Environment
• Maximum Safe Pallet stacking heights complied with
• Site housekeeping standards maintained using the 5S philosophy
• Ensure adherence to site safety standards as head of Safety, Health and Environmental Committee
• Ensure compliance to all relevant legislation
• Conduct Planned Job Observations.
• Ensure adherence to site safety standards and critical member of Safety, Health and Environmental Committee in line with the OSH Act.
• Ensure the safe operation of vehicles in accordance with the Road Traffic Act within and outside of the Distribution Centre.
• Ensure compliance to all relevant legislation and support a safe environment for The Beverage Company's Employees, Contractors and Visitors.
Enhanced Customer Service
• Maintain good Customer relations by delivering on promise consistently.
• Feedback on all Customer comments, queries and suggestions within the service level agreement.
• Supervision of all Forklift Drivers and Pickers.
• Feedback on queries, complaints, incorrect loading and picking conducted to prevent recurrence.
• Turn around Times in Warehouse is met as per standard
Effective stock quality management
• Warehouse stock age standards maintained by ensuring stock rotation principles applied
• Ensures quality control through checking packaging on warehouse floor and prior to loading
Effective inventory management
• Participation in handover process before and after every shift
• Accurate stock counts performed when requested
• Maintain clear and effective communication with Stock Clerk, Warehouse Controller and Warehouse Supervisor Management and Leadership
• Ensure that The Beverage Company's Vision, Mission, Values and strategic goals are communicated and understood by all Employees and Contractors.
Employees are managed in accordance with The Beverage Company's Performance Management philosophy.
• Provide on the job coaching and mentoring to promote continuous improvement.
• Manage Employees in a manner that maintains a healthy Industrial Relations climate.
• Employee punctuality, Time and Attendance managed to meet operational requirements and within budget confines.
• Ensure that all Employees are conversant/compliant with relevant business information, policies, processes and procedures.
Accurate checking, loading and unloading of vehicles
• Ensure that all independent check conducted of all loads to ensure correct quantities of split and full pallets
• Accurate recording of returns
• Facilitate efficient loading and unloading of vehicles
• Maintain clear and effective communication with Warehouse Controller / and other team members
• All documentation accurately and comprehensively completed
Routine Responsibilities
• Perform physical inventory counts and investigate variances.
• Physical activity to be recorded in the ERP system to promote visibility and good governance.
• Engage with the Distribution Controller to execute loading inline with the Load Plan.
• Resourcing plans to be developed in line with volume forecasts.
• Ensure efficient and accurate picking and loading of Distribution vehicles.
• Ensure that vehicles are loaded within the TAT standard.
• Equipment operated safely within Manufacturers specifications and compliant with the OHS Act.
• Validate Time and Attendance/Overtime for clocking Employees
Qualifications and Experience
• Bachelors Degree (3 years) / NQF level 7 (Essential)
• Upto 2 years experience (Supervisory) FMCG
• MS Excel; MS Word; SAP; E Mail; MS PowerPoint
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