Job PurposeDevelop and administer warehouse and ground operations plans and processes to provide smooth operations for movement, storage and inventory control of materials, finished goods, tools and packaging and to meet cost, quality, customer and market-specific requirements in line with the business strategy and requirements, corporate guidelines and policies.Typical Business TitlesTraffic & Distribution Analyst, Shipping & Distribution Officer.DifferentiatorSubject matter expert who applies advanced knowledge of job area typically obtained through advanced education and work experience.Manage projects/processes, working independently with limited supervision.Problems faced are difficult and sometimes complex.Key TasksExecute warehouse and manual handling plans and processes for safe and efficient operations.Implement warehouse activities efficiently to maintain the required operations and service performance turnaround time.Verify adequate flow of logistics from the warehouses to the working areas and conduct physical count.Track cargo movement and storage at the warehouse in order to maximize space utilization for storing and distributing material goods including raw materials, finished products, tools and packaging materials.Support inventory planning and maintain accurate inventory in the warehouse, including customer-supplied inventory and packing material, and ensure timely replenishment.Perform inventory cycle counts, wall to wall counts, and correct inventory discrepancies of customer owned inventory.Execute and track safety and security measures to ensure goods and equipment safely operated, and properly maintained and stored.Draft analysis reports and data such as shipment data, stock turnover and stock level data and share with the customer.Support coordination of delivery schedules with shippers and customers, and assist in claims processing and shipment tracking.Gather and provide supporting documents for accurate and timely customer billing.Examine the working business model of the assigned operations center, seek opportunities, recommend and implement steps to upgrade/improve.Study and resolve issues in day-to-day warehouse and ground operations and execute practices focusing on promoting efficiency, faster service and lower costs.Manage and execute warehouse/distribution center activities related to movement, tools, and packaging (e.g. pickers and packers).Pack items for shipment according to specifications.Receive or inspect goods, scan and verify items against the shipment record.Manage transshipment and sorting activities (e.g. within sorting centers).Operate gas or electric powered forklift truck to move, stack, load or unload materials, parts and goods.Consolidate shipments.Perform Unit load devices.StakeholdersConnect with and influence other specialist departments and 3rd parties e.g. external service providers.May convince others to accept new concepts, practices, and approaches.Build strong, trusting cross-functional relationships with DHL managers.Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders.Provide technical guidance to line managers and employees.Management ResponsibilityIndividual contributor who may manage two or fewer employees.May direct the work of other lower level professionals or manage processes and programs.Coach and review the work of lower level professionals.SkillsWarehousing, Forklift Operator, heavy lifting, Scanning, Shipping, Loading, Sorting, Packing, Picking, First Choice, Data Entry, Workplace Safety, Occupational Health, Performance Management, Performance Dialog, Operations Management, Inventory Management, Inventory Control, Technology Trends, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation.Qualifications & Key RequirementsEducation LevelBachelor's Degree or equivalent experience/qualification.Experience LevelMore than 4 years.
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