We are seeking a highly motivated candidate to fill the position of Wallet Fraud Team Lead. As part of the Financial Crime Team, a wallet fraud team lead plays a crucial role in safeguarding the organization's assets and reputation while fostering a proactive approach to combating fraudulent activities in the card and wallet space.
Duties and Responsibilities include, but are not limited to: Responsible for the card and wallet fraud teamAct as the first point of contact for handling operational queries related to fraud incidentsStay updated on industry trends and regulatory changes that may impact fraud prevention strategiesOversee the Team's daily fraud investigationsDevelop and implement strategies to identify and mitigate fraud risksResolve escalated fraud queries in a timely mannerLiaise with relevant departments (e.g., legal, ER, Ops) to align fraud prevention efforts with broader organizational goalsMonitor team performance and provide guidanceTake ownership of issues that arise and manage them effectively to minimize customer impactEnsure that all fraud prevention activities comply with relevant regulations and internal policiesProduce reports with recommendations for improvements to respective partiesCoach, mentor and build capability within the card and wallet fraud teamConduct performance management functions for the teamProvide training material or conduct fraud training to Mukuru group or partners.Key Requirements: Relevant tertiary qualification such as a diploma or degree in finance, legal, or related field (Essential)Minimum 3-5 years fraud investigation experience (Essential)Minimum 3-5 years working with AML/CFT legislation (Essential)Certified Fraud Examiner (Essential)ACFE Membership (Essential)1-2 years of experience as a Team Lead / Supervisor (Desirable)Experience in conducting fraud training and mentoring more junior team membersKnowledge of South Africa and other corridor's fraud legislationsKnowledge of South Africa and other corridor's AML/CFT legislationsKnowledge of AML reporting systemsKnowledge of FATF recommendationsKnowledge of Microsoft Power BI data Analytics ToolsKnowledge of national and international money transfer proceduresIntentional about professional and self-development.Additional Skills: Self-starter and motivatedDetail-oriented and problem-solving skillsLogical reasoning and analytical abilityResourcefulnessAble to work independently and within a teamAble to effectively manage a teamInnovative and creative mind-setPositive leadershipOpen-minded, practical, and agile with change.Proactive and deadline driven approachPositive attitude and enthusiasmCommunications SkillsBusiness writing skillsComputer Literacy (MS Word, MS Excel, MS Outlook, MS Teams)Problem-solving skillsInvestigative techniquesConflict management skillsAttention to detailShould you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS.
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