Voice/Non-Voice Customer Support Agent

Details of the offer

Join Our Team as a Voice/Non-Voice Customer Support Agent!
Do you have a passion for helping customers and providing excellent service?
We're looking for dedicated individuals to join our fast-growing team and become an essential part of delivering exceptional support to our clients!
Role Overview: As a Customer Support Agent, you will be the go-to contact for our customers, handling inquiries, resolving concerns, and ensuring positive interactions across various channels.
Your role will be vital in enhancing the customer experience and fostering strong relationships.
Main Responsibilities: Deliver top-tier support via voice (phone) and non-voice (email, chat) channels.
Troubleshoot customer concerns and provide timely solutions.
Actively listen to customer needs and offer personalized assistance.
Gather feedback to improve our services and contribute to team strategies.
Collaborate with team members to maintain a supportive and efficient work environment.
What We're Looking For: 1-2 years of experience in customer service or a related field.
Excellent communication skills with a customer-first attitude.
Experience using support software like Zendesk, Freshdesk, etc.
(a plus).
Strong problem-solving skills and the ability to remain calm under pressure.
Familiarity with eCommerce platforms or CRM systems (preferred).
Proficient in Excel or Google Sheets for data tracking and reporting.
Technical Requirements: Personal computer or laptop with at least 15 Mbps for both upload and download speeds.
Backup internet connection (minimum 10 Mbps) will be required upon employment.
Benefits & Perks: Competitive pay starting at $3-4 USD per hour Paid Time Off Comprehensive Health and Dental Insurance Performance Bonuses Permanent, full-time remote work Company Welcome Kit HOW TO APPLY: To apply, follow this link: https://bit.ly/cs-application-link Enter the application code: JAZZHR If you thrive in a customer-focused environment and want to be part of a dynamic, growing team, we'd love to hear from you!
Note: Applications submitted through the provided link will be prioritized.
Powered by JazzHR


Nominal Salary: To be agreed

Job Function:

Requirements

Customer Service Agent

East London, South Africa | Posted on 06/19/2024 We are looking for a skilled and passionate Customer Service Agent to join our team. As a Customer Service ...


From Bargainsonline - Eastern Cape

Published a month ago

Mfc Salaried Financial Advisor (Recruitment Pool - Eastern Cape)

MFC Salaried Financial Advisor (Recruitment Pool - Eastern Cape)Let's Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity ...


From Old Mutual Life Assurance Company (Sa) Ltd - Eastern Cape

Published a month ago

Client Liaison Officer

Reporting To: Client Services ManagerPurpose of the Role: To provide a link between Company and its residents within a specific complex.To achieve this, you ...


From Abantu Staffing Solutions - Eastern Cape

Published a month ago

Ecommerce Customer Care Manager

This luxury lingerie company is looking for an ecommerce customer care manager to join its team on a permanent basis. It is a multi-award-winning brand, offe...


From Fashion & Retail Personnel - Eastern Cape

Published 25 days ago

Built at: 2024-11-08T04:08:38.975Z