Vodacom Saves / Retentions

Saves / Retentions AgentsBased in RandburgWorking Hours Monday -Friday 7:30 - 18:00Work every 2nd Saturday MAIN PURPOSEThe Customer Service Agent: Saves role involves managing challenging inbound and outbound calls related to cancellations. The primary objective of this position is to retain existing clients, resolve their concerns, and ensure they continue to do business with our companyKey AccountabilitiesAnswering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Retain existing customers who wants to cancel their current contracts.Achieve churn and up/cross selling targets.Communication to customers telephonically and via email.Attending to general administration.Conduct customer needs analysis.Achieve quality targets.Overcome customer objections.Adhering to service level agreements.Job Specific Requirements / Knowledge RequirementsTarget DrivenTeam PlayerGoal orientatedSelf-motivatedAbility to perform under pressureAdapt to changePersuasivenessResilience/TenacitySound Time ManagementSelf-managedAttention to detailAbility to learn quickly and apply knowledgeSpeak English fluently