CORE PURPOSE OF THE JOB
To manage the Virtual Branch processes and deliver exceptional customer service nationally while maintaining a positive and helpful image as this being the primary point of contact for customer queries and concerns thereby promoting the image of the Bank.
MAIN FUNCTIONS OF THE JOB INCLUDE:
Attorney Trust Saver
Ensuring the relationship with the banks attorneys is managed.
Administration and Customer Service.
Attend to Account opening Process.
Attend to All Withdrawal Requests from Attorneys.
Capturing of All EFT Payments.
Processing of All GDA Profits.
Updating of GDA Profits for all ATS Accounts.
Preparation of Genex File to Finance.
Manage the administration, processing.
Payment of LPFF on A Monthly Basis.
Back up for the virtual forex.
Assist Ad hoc function (Monthly report and queries).
Process monthly LPFF Recons and Submission of Report to the LPFF Board.
Sending of Monthly consolidated report to all Attorneys.
Attending to All Ad hoc requests from client SharePoint Bulk upload of Top 20 Trust Saver Balances.
Transactional Banking Support
Support to Business Bankers and team regarding the system and client queries.
Assist with Mobile App/ Corporate Web queries and Bank as a public beneficiary-liaise with big 5 Banks to onboard Bank as a public beneficiary on their electronic.
Follow up on long outstanding ENC (Effects not cleared) transactions and prepare list for submission to other banks to resolve.
Check for duplicate payments, contact clients / branches to Action as per client request.
Follow up on all emails to Online.
QUALIFICATIONS
Diploma or Relevant Qualification in Customer Services Management or Banking will be required to meet the requirements of the role at the highest level.
PREFERRED EXPERIENCE
A minimum of 3 – 5 years' experience in a Customer Services Environment with at least a year in a senior position.
Previous banking experience would be an added advantage.
KNOWLEDGE
IMal.
Enterprise/Internet Banking/Corporate Banking/Mobile App.
Euphoria TMS.
Microsoft Office 365.
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
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