Vip Senior Consultant

Job Description The incumbent in this role is responsible for efficiently managing the travel booking process to ensure cost-effective and high-quality travel services for our client Travel Services.
Key responsibilities include: Reissuing tickets, reservations, and refunds Demonstrating general travel knowledge Utilizing relevant GDS or OBT Issuing domestic and international reservations Calculating round-the-world fares Mentoring junior consultants Continuous training for knowledge improvement Adapting to new in-house system QUALITY CONTROL (QC) & RESERVATIONS Minimizing QC rejections Concluding multi-sector/round-the-world reservations accurately Managing Dashboards, TRFs, and Q's POLICIES AND PROCEDURES Adhering to all client policies/procedures Implementing paperless procedures Following our client Standard Operating Procedures/manual Being ISO Compliant PREFERRED PARTNERS AND CLIENT'S PROFILES Updating all traveler profiles Charging fees correctly at ticketing time Ensuring invoicing and referral bookings are accurate Managing ECC charges promptly Issuing vouchers correctly and promptly CLIENT SATISFACTION AND RELATIONSHIPS Understanding and adhering to clients' travel policies Providing solutions to problems Offering client-centric service Building strong relationships with clients Addressing client complaints promptly Meeting client turnaround times INTER-DEPARTMENTAL BUSINESS RELATIONSHIPS Participating in company meetings, functions, and team-building activities Developing relationships within our client Networking at industry-related events Being a team player EDUCATIONAL REQUIREMENTS Matric Qualification Travel Diploma EXPERIENCE IN YEARS Minimum 5 years' experience with at least 2 in a senior role in a similar organization Proficiency in Amadeus KNOWLEDGE Completing various courses related to fares, ticketing, customer service, geographical knowledge, V isa knowledge, Amadeus, SAM and AGM, and i n-house system training.
Requirements Amadeus