Vice President - Operational Excellence Insurance

Professional Qualifications:Minimum 13 years work experience, preferably from BPO backgroundPrevious international voice experiencePossess necessary knowledge of business concepts to effectively perform the jobMust have managed teams for at least 3 yearsCommits to achieving specific objectives and takes ownership for accomplishing them.Proven experience in stakeholder management, with the ability to effectively communicate and collaborate with internal and external stakeholdersExcellent team management and leadership skills, with the ability to inspire and motivate team members to achieve their full potentialStrong project management skills, with the ability to manage multiple projects simultaneously and deliver results within established timelinesExceptional communication and presentation skills, with the ability to convey complex information in a clear and concise mannerDemonstrated ability to operate with minimum supervision and take initiative to drive initiatives forwardFluent in EnglishMS OfficeMakes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve othersResponsible for handling high volumes of transactionsEffectively balances quality, timeliness and productivity standardsSelf-disciplineResults orientationAdaptabilityLisening and comprehension skillsQuestioning and reasoning skillsCustomer service focus and telephone etiquetteAbility to multi-task, prioritize and manage daily work activities.