Vice President – Operational ExcellenceCape Town, South Africa Employment Type: Full-Time, Permanent
Salary: Competitive (to be discussed)
About the ClientOur client is a global leader in analytics, digital solutions, and operations management, leveraging data-driven insights to improve efficiency, customer relationships, and revenue growth.
Their culture fosters innovation, collaboration, and continuous improvement, empowering professionals to deliver impactful solutions across industries.
About the RoleAs the Vice President – Operational Excellence, you will lead strategic initiatives to enhance performance, optimise processes, and drive innovation within the Insurance Vertical.
The role involves implementing industry best practices, mentoring a team of professionals, and collaborating with stakeholders to achieve financial and operational objectives.
Why Join Them?Competitive Salary: A package designed to attract top-tier talent.Be at the forefront of operational transformation in a global organisation.Lead high-impact initiatives within the dynamic insurance industry.Collaborate with a team committed to innovation and excellence.Key ResponsibilitiesDevelop and execute a strategic plan for operational excellence aligned with organisational goals.Implement cost optimisation initiatives and industry best practices across the value chain.Mentor and lead a team to drive performance improvements and foster continuous improvement.Collaborate with stakeholders to identify and address process improvement opportunities.Utilise data analytics to enhance operational metrics and decision-making processes.Oversee SLAs and KPIs to ensure market differentiation and service excellence.Standardise project management deliverables and improve training programs.RequirementsMinimum 13 years, preferably in a BPO environment.At least 3 years managing teams.Proven international voice experience.Expertise in stakeholder management and leadership.Strong project management and operational improvement capabilities.Proficiency in MS Office and data-driven decision-making.Exceptional communication and presentation skills.Adaptability, self-discipline, and result orientation.Ability to manage high transaction volumes and maintain quality standards.
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