Vice President Of Operations

Job Title: Vice President of OperationsWe are seeking a highly skilled and experienced Vice President of Operations to join our team at Dash BPO South Africa (Pty) Ltd. The successful candidate will be responsible for leading our operations team and ensuring seamless support experiences for our clients.Key Responsibilities:Lead the operations team to ensure excellent customer satisfaction ratings.Cultivate strong relationships with key clients and serve as their primary point of contact.Develop expertise across all functional areas of the team and identify opportunities for process improvements.Monitor and analyze metrics to identify service issues and implement necessary changes.Collaborate with other departments to ensure effective service delivery.Provide leadership and guidance to the team to drive cultural and operational performance.Optimize team efficiency and productivity through effective management.Requirements:Proficiency in call center software and metrics.Experience in staffing and scheduling to ensure adequate call center coverage.Ability to evaluate individual and team performance and implement goals to enhance efficiency and customer satisfaction.Leadership skills to drive departmental and organizational initiatives.Excellent communication and analytical skills.Ability to build and maintain trust with internal teams and clients.If you have the skills and experience required for this role, please apply to discuss further.
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