Job purposeThe primary duty of the Veeam Managed Services engineer is to build and maintain the SevenC Veeam backups infrastructure and services deployed to customers. Additionally they will also be assisting with day to day managed services at SevenC customers as reasonably possibleDuties and responsibilitiesManagement of the storage infrastructure for Veeam backupsAttend to the daily backup administrative duties including maintenance of backup schedules, server/desktop troubleshooting, and upgrades monitor and performance.Provide hands-on support of Microsoft Windows Operating systems and Linux where necessaryConfigure replication to DR sites as requiredManaging the Configuration backup and recovery in Veeam Backup and Replication, Cloud connect and Office 365 backupsManaging the Veeam Database and Configuration from SQL StudioAssist implementations with deployment of new backup services as requiredAct as an escalation point in the businessAct as SME for Veeam products in the businessProvide reporting to management and customers as requiredSuggest infrastructure improvements / find efficiencies and implement with approvalRepresent Veeam backups and the business in meetingsCreate and maintain company documentation and SOP's for Veeam servicesReport licensing usage to vendors on a monthly basisAssist with management and support of Windows servers and networking as and when requiredPossibly work after hours to provide support to other engineersAssist with project work as and when requiredAction any additional reasonable requestsQualificationsCompTIA A+ - or equivalent knowledge/experienceCompTIA N+ - or equivalent knowledge/experienceVeeam Certified Engineer qualificationMCSA – Office 3653 years backup and restore experienceKey Performance AreasBackups completing within SLANo situations where data could not be recoveredSuccessful and on time implementationsPresentation and implementation of infrastructure improvementsAttainment of Veeam qualificationsCommunication/Soft skills:Team playerExcellent communication skills, written and oralAbility to deal professionally with users, customers and suppliersAbility to communicate technical information to none technical usersReport writingDocumentation writingSelf-motivate, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervision.Experienced in high pressure environmentsUnderstanding of ITILWorking conditionsOvertime will be required when requested by clients or senior staff or when daily duties have not been completedTravel will be required to client's sites/suppliersPhysical requirementsDependable and well-maintained motor vehicleValid driver's license
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