REQUIREMENTS: Monitoring Tools , Aternity, SCOM, AZURE, Nagius, Dynatrace Azure Networking VMWare Workspace ONE Access, Intelligence, Freestyle , Horizon Cloud and Unified Endpoint Management Microsoft Intune Incident and problem tickets Scripting (Powershell) Windows Servers (higher then 2016) Windows Client (Windows 10 / 11) OS troubleshooting and patch management Active Directory and GPO Scripting (PowerShell, Python etc.) Citrix Xen-Desktop (higher then 7.x) and Xen-App (higher then 7.x) full stack Citrix Netscaler (higher then 12.x) and Storefront Citrix XenServer (higher then 7.x) , Citrix on VMware Hypervisor Stack (higher VMWare ESXi 6.x) Troubleshooting in infrastructure Data Driven Analytics Incident, Change and Problem management Infrastructure lifecycle tasks (technical lifecycle, change management) QUALIFICATIONS/EXPERIENCE 6 years relevant experience Citrix VDI and App stack VDI infrastructure Windows desktops and server support, Windows Terminal Server Software packaging and image creation, hardware and software lifecycle ITIL processes Cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services) Microsoft W365 Machine learning (ML) for data analytics Network troubleshooting skills Rest API technology Automated problem remediation Cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services) Operation, maintenance of VDI technologies (Microsoft and VMware Horizon) RESPONSIBILITIES Managing the digital experience and productivity of end users by improving VDI - using key monitoring metrics Digital Workspace infrastructure for virtual devices Maintenance and operations - Cloud and on premises VDI platforms. Infrastructure for VDI platforms Application Monitoring tools Operational excellence including automation and proactive monitoring approach Integration of new features and components Work closely with stakeholders, development teams in constantly improving our VDI platforms stability and availability Operations and standardization of the enterprise VDI infrastructure, platform and desktop components. Verification, planning and actioning of maintenance tasks together with other infrastructure teams Improving the operational stability Automation of platform operations, troubleshooting and maintenance topics
