Planet Fitness has an aggressive digitization journey and to unlock the 50+ annual projects, a Project Management Office (PMO) within the Digital Transformation and IT Team is needed. The PMO Lead will be responsible for executing the Digital and IT Projects by continuing with the methodologies, best practices, and models already established. The role will align stakeholders and ensure business reporting of projects. In addition, this role will look after ITSM and partner closely with the IT Ops outsourced partner.
KPI PMO Operations, Governance and Running (10%)Run the Digital and IT PMO within Planet FitnessCraft, distribute and share PMO templates, models, and strategiesMaintain a Project Library of trackers, updates, and documentationBring to life best practice philosophies like PMBOK, Agile, and tailored project models for Planet FitnessContinuously improve the PMOProject Management of Digital and IT Projects (20%)Execute planning of projectsCraft project plans for all projectsSetup project stand-ups and track project progressEnsure all pillars (initiation, planning, execution, monitoring, and closure) of the project lifecycle are executedNetwork and Infrastructure Management (30%)Partner with Planet Fitness's IT Outsourced partner to drive ITSMLead and manage IT projectsGet involved technically in network, Active Directory, and network security initiatives and day-to-dayManage and approve Azure Server fixes, updates, and upgradesIT Service Management (40%)Track, monitor, and manage IT TicketsDrive ticket closure rates in line with SLAManage outsourced IT partner and ticket resolutionsCo-create solutions for IT incidents and problemsManage outsourced IT partners SLA'sMinimum Requirements Minimum 5 years experience in a PMO and/or Project Manager role in ITNetwork, Network Security, and Azure management experienceProject Management and network certificationsIT and/or Technology experienceDegree or Diploma in ITGrade 12Please note that if you are a Planet Fitness staff member, kindly follow the internal Recruitment process.
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