Utility Manager

Main purpose / objective of the position:
Report on variances to the client, provides support to business unit on utility matters, manage the SLA with the utility management company on behalf of the client, administer utility billings to tenants and report on utility income, report on utility expense and queries. Manage staff effectively and provide guidance in terms of utility tasks. Present annual utility training to the team to ensure all parties are up to date with the latest workflow and industry standards Meet client's standards in terms of utility management as set out in the Service Level Agreement with the client.
Decision making authority:
Work in a team within a broad framework of existing procedures and guidelines. Able to communicate effectively with the client and internal teams. Diligent in processing and verify utility reconciliations, tenant billings and council accounts
Experience / Education:
Senior Certificate with maths, in possession of or studying towards a Diploma in Utility Management. At least 5 years minimum experience within a utilities environment.
Skills required:
Time management, Organizing skills, Ability to multi-task, Effective relationship building, Communication skills. Financial Acumen. Business Acumen
Knowledge required:
Computer literacy – MS Office; Nicor, SAP, Min 5 Year experience in similar role.
Competencies required:
Problem solving and decision making, teamwork and co-operations, self-confidence, communication, resilience, initiative, drive and productivity, methodical, Ability to apply council tariffs and procedures.
Interface / relationships with: Internal: Operations manager, portfolio manager, debtor's administrator, accountants, accounts payable
External: Asset managers, clients, tenants, utility management company.


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