Job DescriptionTo translate the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design SystemControl expenditure and identify process improvements to contain and reduce costs.Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.Ensure implementation of relevant policies, governance and practice standards across the business.Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.Develops an understanding of risks and risk management approaches Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.Educates others and makes suggestions for improvements.Networks and participates in specialist risk forums where required.Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.Research, enable and consult on improvements and opportunities to harness technology and platform enablement.Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.Monitor customer feedback reports and align processes to maximise efficiencies.Provide project status updates Interpret project briefs correctly from business stakeholders Conduct regular project touch bases with business and development to ensure UX design standards are upheld Ensure all project UX deliverables are uploaded and readily available when needed.Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.Ensure user journeys are constructed and clearly defined.Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.Liaise with a Copywriter and UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows to ensure any iconography, illustrations and background imagery are constructed and incorporated into the necessary screen flows.Participate in planned activities that are appropriate for own development.Display and encourage an appreciation of teamwork and inclusivity.Develop, encourage and nurture collaborative relationships across area of specialisation.Requirements:Figma experience would be beneficial3-5 years' experience in UXRelevant tertiary certificate #post #fnb #LI-LH1 Job Details Application Closing Date29/08/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ . About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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