Us Contact Centre Team Leader

Details of the offer

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market.
This position requires a strong understanding of US culture and involves night shift work to align with US business hours.
Key Responsibilities Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards.
Oversee team performance, providing training, coaching, and support to achieve KPIs.
Drive effective resolution of customer inquiries, focusing on a high level of customer satisfaction.
Collaborate with cross-functional teams to enhance processes and customer experience.
Monitor team metrics, identify trends, and develop strategies to improve efficiency.
Requirements Minimum 5 years of contact center experience, with at least 2 years in a supervisory role.
Knowledge of US culture and familiarity with US customer service expectations.
Strong communication and leadership skills.
Ability to work night shifts and adapt to a dynamic work environment.
Be part of a team dedicated to delivering exceptional service for our US clientele.
Apply today!


Nominal Salary: To be agreed

Job Function:

Requirements

Bmw : Customer Services Call Centre Consultant

You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving Customer queries. You will be required t...


Ison Xperiences - Gauteng

Published a month ago

Cafe Cashier Part-Time Nights

All the benefits and perks you need for you and your family: Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Our prom...


Adventhealth - Gauteng

Published a month ago

Client Service Intern

???????????,???????????????????,??????????????? Job Description: Broad Expectations To represent Client's interest at the Agency, and the Agency's interest a...


Dentsu Aegis Network Ltd. - Gauteng

Published a month ago

Cleaner Required In Edenvale (3 Month Contract)

Cleaner Required in Edenvale (3 month Contract) Description We are seeking a cleaner to maintain cleanliness and hygiene in our facilities. The Cleaner will ...


Jobs In Joburg - Gauteng

Published a month ago

Built at: 2024-12-18T17:14:50.217Z