Us Contact Centre Team Leader

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards. - Oversee team performance, providing training, coaching, and support to achieve KPIs. - Drive effective resolution of customer inquiries, focusing on a high level of customer satisfaction. - Collaborate with cross-functional teams to enhance processes and customer experience. - Monitor team metrics, identify trends, and develop strategies to improve efficiency. Requirements - Minimum 5 years of contact center experience, with at least 2 years in a supervisory role. - Knowledge of US culture and familiarity with US customer service expectations. - Strong communication and leadership skills. - Ability to work night shifts and adapt to a dynamic work environment. Be part of a team dedicated to delivering exceptional service for our US clientele. Apply today