Uptime Solutions | 3Rd Line Support Engineer

Third Line Support Engineer

We are professional, agile and innovative.
@Uptime provides white-label IT Support and NOC services to MSPs enabling them to extend the services they can offer their customers. This role involves working with a leading US based MSP who will provide further training in order to assist the successful candidate in increasing their technical knowledge.
The position requires a broad mix of skills including Systems, Networking and Security experience.
This role will be remote.
Key Responsibilities:Server & Virtualization ManagementNetworking & Wi-FiIT Infrastructure SupportSecurity & Compliance: Implement and manage security measures across servers, VMs, and networks to protect against unauthorized access and threats.Technical Skills:Expert knowledge of server operating systems (Windows Server, Linux) & virtualization platforms (VMware, Hyper-V)Proficiency in configuring and managing network devices (routers, switches, firewalls) and Wi-Fi systemsStrong understanding of backup technologies (e.g., Veeam, Acronis) and disaster recovery planningFamiliarity with network protocols, security best practices, and compliance frameworksWhat can Uptime offer you?Flexible hybrid/remote working patternsAccess to company-funded training and development opportunitiesCross-border collaboration with leading MSPs and colleagues in the UK, Sri Lanka, SA, New Zealand & the USLearning and exposure to the latest technologiesA workplace that's committed to diversity, equity, inclusion and belonging to a culture
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