Universal Banker (Level 1)

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.Job DescriptionTo take demand from clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g., FAIS) parameters.QualificationsMinimum QualificationsNQF Level 5 (FAIS 5 aligned)Experience RequiredClient Coverage in Personal and Private Banking1-2 years of relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.Behavioral Competencies:Checking DetailsConvincing PeopleDeveloping ExpertiseDeveloping StrategiesEmbracing ChangeTechnical Competencies:Application & Submission Verification (Consumer Banking)Banking Process & ProceduresClient Acceptance & ReviewCustomer Understanding & Product Knowledge (Consumer Banking)Processing
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