Universal Advisor (Pipeline)

Description
To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas.

Achieve net profit growth for business.
Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
Engage with the customers in a professional way as specified in the service standards.
Ensure customer's needs and expectations are understood and solutions provided.
Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer.
Convert identified leads into successful sales.
Achieve individual targets as set according to appropriate business area or sales plan.
Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration.
Approve, validate, verify, check and authorise Frontline activities.
Comply with governance in terms of legislative and audit requirements.
Track, control and influence sales activities with the specific aim to increase sales efficiencies.

Job Details
Application Closing Date: 30/11/24
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