Job Description To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas.
Achieve net profit growth for business. Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards. Engage with the customers in a professional way as specified in the service standards. Ensure customer's needs and expectations are understood and solutions provided. Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer. Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan. Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration. Approve, validate, verify, check and authorise Frontline activities. Comply with governance in terms of legislative and audit requirements. Track, control and influence sales activities with the specific aim to increase sales efficiencies. Job Details Application Closing Date: 30/09/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About Us FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa.
The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo, DirectAxis and MotoVantage. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services. The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group.
The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses.
The group's purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.
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