You will be responsible for actively supporting and enforcing the operational goals, policies and procedures as well as managing a team of consultants. You need to ensure that your team is performing against targets and that you are motivating them to do so.
You will spend time delegating tasks, negotiating workload and reporting on developments. Your role is to share your knowledge and skills with members and assist other team members with the support that they need in order to perform the functions of the team.
You need to ensure that policies are allocated out of the pool in a timely manner as set out in the SLA between the underwriting and sales department.
You must always keep the wellbeing of your team members and company at hand when making decisions.
As a team leader you need to have your eyes and ears on the ground and always pay attention to what your team members need.
ESSENTIAL JOB FUNCTION
To follow and execute instructions, policies and procedures pertaining to the area of responsibility
To hold team members accountable, on agreed processes and targets
Ensure the underwriting pool times are maintained
Daily, weekly and monthly reporting of team performance – inclusive of problem areas.
Performance management of team
Reporting to management of developments within the team
Identify functions / practices areas that require improvement
Identify and initiate solutions to challenges in the area of responsibility
Manage team productivity and discipline – amongst others, time and leave management
Develop and drive a culture of excellence and discipline
Provide training and coaching for team members
Audit and take corrective action, where processes are not accurately followed
Handle departmental complaints, as and when raised
Ensure that the performance of the team is of a high standard
Responsible for training and developing individuals within the team.
PERSON SPECIFICATION – (Qualification, Experience, Knowledge & Skill)
Minimum 2 years experience in Short term Insurance
Knowledge in short-term insurance underwriting - preferred
Meet fit and proper requirements. (150 Credits, RE)
Excellent written and verbal communication skills
Attention to detail
Confidentiality
Analyzing Information
Professionalism
Quality Focus
KNOWLEDGE
Must be proficient with keyboard and IT applications
Intermediate level in the use of Outlook
Intermediate level in the use of Word and Excel
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