Santam Real Estate has a position available for Underwriting Consultant who will be based at 11 Alice Lane, Sandton. What will you do? Servicing broker requests, including enquiries.Providing telephonic/email support to the intermediary on record, authorised representatives from the brokerage, and broker services.Dealing with general insurance and policy specific enquiries.Dealing with issuance of new policies, policy maintenance, renewal, and any other policy related concerns.Assisting to resolve all insurance queries within required timeframe and compliance requirements.Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books.Managing client expectation on expected turnaround times for submitted requests.Adhering to underwriting criteria and business unit requirements.Assisting with profiling the client with the best suitable product and underwriting criteria.Advising brokers to ensure that we meet with clients' needs in terms of the correct cover and product.Assisting in implementing solutions for improvement.Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.Qualification and ExperienceMatric/Grade 12.A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous.Policy administration and underwriting within the short-term insurance industry.Minimum of 2 years' experience in short term insurance commercial lines and/or Property.Knowledge and SkillsExcellent verbal and written communication skills.Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients.Ensure adherence to quality, compliance and accreditation standards.Conduct efficient administration.Optimising work processes.
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