Main purpose:• Commercial underwriting and client contact• Commercial claims, dealing with the complete process• General office managementMain job functions:• Dealing directly with clients• Attend to all amendments on policies and distributing policy documents• Issuing new policies• Ensure renewals are dealt with timeously• Register and handle the whole claims process • Be able to assist with Personal lines clients, policies and claimsMinimum Requirements:• Registered as a representative with the FSCA within the last 5 years for Short Term Personal and Commercial lines –intermediary services without supervision.• COB (class of business) completed for Personal and Commercial Lines• RE5 qualification and NQF4• The incumbent has 3 to 5 years claims and underwritingexperience together with good administration skills and the ability to look at all aspects of the job, regardless how detailed• Ability to be a team player that can actively encourage open and frank communication in a team environment.
Encourages a climate of teamwork through their actions; and is committed to team goals rather than personal goals.• Positive and willing attitude as well as a service culture• Ability to prioritise own workload.• Methodical / analytical ability and numerical ability – able to analyse situations, form opinions, and make decisions independently, and calculations accurately• High level of communication skills (both written and verbal)Afrikaans & English• The ability to proactively develop customer relationships, making efforts to listen and understand the customer, anticipating and providing solutions to customer needs to customer satisfaction.• Computer Literacy (MS Office: Outlook, Word, and Excel)• Able to deal with service providers such as IT, internet service providers etc.