Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by co-ordinating activities within Service Level Agreements (SLAs).
Telephonically guide customers through the product offering, pricing, terms and conditions.Take ownership of queries and ensure they are resolved timeously and effectively.Handle urgent and complex enquiries and requests received telephonically and via email.Escalate unresolved matters and keep the customer informed of any delays in resolving an issue.Maintain the outlined QA average on all calls.Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.Accurately and efficiently capture all customer data.Finalise calls at point of contact, where possible.Forward accurate policy documents to customers within mandated timeframes.Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.Requirements and Knowledge: Matric and/or equivalentRE certificate essentialMust have a tertiary qualification in Commerce (NQF Level 6-7 or equivalent) or studying towards a Commercial Degree in FinanceMinimum of 1-2 years proven excellent client serviceGood communication skillsSkills and Competencies: Action OrientedCollaboratesCommunicates EffectivelyEnsures AccountabilityInstills TrustManages ComplexityOptimizes Work ProcessesPlans and AlignsEducation: Closing Date: 15 January 2025, 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail.
Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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