Experience and Qualification RequiredGrade 12 (Matric) is a minimum requirementA minimum of 3 - 5 years credit control experience is requiredMust have COD accounts experienceExperience with government account collections will secureExperience on Syspro computer system is beneficialDirect dealing with customers will be an advantageDutiesEnsuring that all accounts are well controlled and that all outstanding monies are collectedManaging all COD Customer AccountsEnsuring that all payments are allocated to Debtor Accounts accurately and timeously on a daily basisResolving queries (internally and externally) in a reasonable timeRecord keeping all communication to be recorded on Syspro dailyEnsuring statements are sent/mailed to clients within 4 days after month-endEnsuring that all Government Invoices submitted are traced to web cycle and pursued to the point of "parked for payment"Customer site visits from time to timePreparing all documentation if litigation process is necessaryPreparing credit applications and do background checksPreparing all supporting documents to be sent to customers to get invoices parked for paymentReminding customers when payments are dueAssisting with in-house queries and status of accounts when requestedKeeping track of expected payments and following up when not metResponding to all emailed and telephonic queries timeously and seeing the matter through to completionEnsuring effortless customer satisfactionReconciling accounts with comments to assist customers with outstanding accountsOpening of sales orders on COD accountsPlacing accounts on hold when approval receivedAllocating intercompany invoices on a monthly basisMaintaining customer master dataAny other debtors related tasks as and when required