Uk Campaign : Team Leader

Main purpose of the job:We are looking for professional, self-motivated and determined individuals to join us on this exciting UK Campaign. You will be required manage a team in assisting clients in the UK with a luxurious, high-end experience.If you have worked with clients from UK before and are confident in managing a team to deliver exceptional service to the international market…… Apply Now! Key responsibilities:Effectively manage the team to ensure service delivery standards are met.Immediately address any challenges the agents might face which may impact productivity.Coach and mentor, the teamsRegular performance reviews to ensure KPI's are met andDaily management of absenteeism and attendanceBuild rapport with the client, and ensure every experience is exceptional.Maintain sound client relations.Create and submit the necessary reporting on time.Regularly connect with management where support is needed. Minimum Requirements:Must have worked night shift before.Must have worked with United Kingdom clients.MS Office literateExcellent communication both verbal and written.Must have background for Broadband and energy.