Ucc Specialist

Proven experience in fulfilling customer orders and implementing UCC solutions and products.Specific experience with SIP Trunks, Hunt Lines, HPBX, MPBX, Contact Centre Solutions, WebEx, Operator Connect, Microsoft Teams (including Direct Connect), and Call Recording Solutions.Technical Proficiency:Experience with NetAxis APIO and BroadWorks.Familiarity with Yealink and Polycom phones.Required Certifications:Ribbon SBC (Session Border Controller) CertificationBroadWorks CertificationWebEx Technical CertificationCall Cabinet TrainingResponsibilities:Implement and configure UCC solutions for various clients.Work closely with customers to understand their requirements and deliver tailored UCC solutions.Integrate and troubleshoot SIP trunks, Hunt Lines, HPBX, MPBX, and Contact Centre solutions.Set up and manage WebEx, Operator Connect, and MS Teams Direct Connect.Configure and maintain Call Recording solutions.Utilize NetAxis APIO and BroadWorks platforms effectively.Ensure seamless operation of Yealink and Polycom phones within the UCC ecosystem.Provide technical support and training to clients on deployed solutions.Stay updated with the latest industry trends and technologies related to UCC.
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