Ucc Engineer

Proven experience in fulfilling customer orders and implementing UCC solutions and products.Specific experience with the following UCC solutions:SIP TrunksHunt LinesHPBX (Hosted Private Branch Exchange)MPBX (Managed Private Branch Exchange)Contact Centre SolutionsWebExOperator ConnectMicrosoft Teams (including Direct Connect)Call Recording SolutionsTechnical Proficiency:Experience with NetAxis APIO.Experience with BroadWorks.Familiarity with Yealink and Polycom phones.Required CertificationsNetworking and Communication Certifications:CCNA (Cisco Certified Network Associate)Ribbon SBC (Session Border Controller) CertificationBroadWorks CertificationUCC Specific Certifications:WebEx Technical CertificationCall Cabinet TrainingResponsibilitiesImplement and configure UCC solutions for various clients.Work closely with customers to understand their requirements and deliver tailored UCC solutions.Integrate and troubleshoot SIP trunks, Hunt Lines, HPBX, MPBX, and Contact Centre solutions.Set up and manage WebEx, Operator Connect, and MS Teams Direct Connect.Configure and maintain Call Recording solutions.Utilize NetAxis APIO and BroadWorks platforms effectively.Ensure seamless operation of Yealink and Polycom phones within the UCC ecosystem.Provide technical support and training to clients on deployed solutions.Stay updated with the latest industry trends and technologies related to UCC.
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