Uc Field Service Technician & Programmer - Gauteng R25K Ctc Pm - R30K Ctc Pm

Minimum RequirementsFluent in English (speak & write) and at least understand Afrikaans.Matric EssentialA minimum of 2-4 years audio visual experienceStrong knowledge of Audio-Visual systemsCrestron and Extron programming non-negotiableBasic Room control experience.Audio experience including basic DSP programmingVideo Routing and switching experienceVideo Conferencing endpoint experience – Polycom, AvayaProof of technical skillsGood time management essentialStrong attention to detail is essentialMust have valid Driver's license & own vehicleDuties & ResponsibilitiesResponding to calls logged by clients.Providing remote/telephonic support.Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time.Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time.Understanding each client's Service Level Agreement contract and adhering to the required service.Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed.Advanced fault-finding.Comprehensive knowledge of wiring, cable termination and best practice standards.Video Conferencing and Audio Visual Equipment Configuration.Preparing properly before attending to a site.Liaising with suppliers and senior staff to resolve issues.Doing installations when no Field Service work is required.Programming of Crestron and Extron control systems for Boardroom installations.Being available to work overtime when required.Being available to travel for work when required.Being on stand-by when required.Completing training when not attending to a client.Be willing to assist as On-Site Technician when needed at certain customers.Must be able to work and report without direct supervision.Package & RemunerationR25k ctc pm - R30k ctc pm
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