Our client based in Century City is seeking Tsonga Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.
Experience:Minimum of 12 months unbroken inbound call centre experienceCustomer service experienceAdministration experienceExperience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)Requirements:Passed Grade 12Fluent in Tsonga (Read, Write, Speak)Fluent in English (Read, Write, Speak)Proficient in MS Office Suite applicationsClear Criminal RecordAvailable immediatelyFixed Term ContractOwn transport (Advantage)Key responsibilities may include, but are not limited to:Answer calls and respond to customer requestsProvide customers with product and service informationIdentify, research, and resolve customer issues using the in-house operating systemComplete call logs and reportsAssist irate members and escalate when required to senior agents/team leaderEnsure own productivity levels are maintained, and quality standards are met at all timesPerform daily administrative functions and accurately capture required information to various CRM systemsAdhere to and support Company policies and practicesEnsure that cases are reviewed and actionedMonitor Average Handling Time in line with standardsAdhere to work schedule / occupancy and monitor workflowEnsure that SLA is adhered to and cases are completed in agreed SLA timesMaintain customer quality according to set standards and business processesEnsure full compliance with business processes, legislation, and standard operating processesCritical Skills/ Competencies:Excellent communicator with all levels in an organisation (verbal and written)Solution DrivenExcellent problem-solving and accuracy skillsSelf-starter, motivated, takes initiative and can work independentlyConfident in operating in a dynamic environmentFlexibility and agilityResilient mindsetAbility to adapt to different situations as they arise (adaptive thinking)Ability to operate in a team environmentAbility to prioritise deliverables and workload accordingly (good organisational skills)Salary and working hours:The salary, R9000Monday to Friday 08:00 to 17:00Every second Saturday 08:00 till 12:00Office Location:Century CityShould you wish to apply for the position, please apply directly via this job board, ensuring that you quote reference number 202674 in the subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email ******.
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