Job Requisition - 136244Closing Date - 25 October 2024Location - Cape TownCluster - Nedbank Wealth - Wealth Management SA Business UnitPlease Note: Preference will be given to applicants from Underrepresented GroupsJob FamilySales and ServicesManage Self: TechnicalFAIS AffectedJob PurposeTo deliver Trust services through individual professional contribution, influence, effort & self-management in line with the Nedbank and Nedgroup Trust business strategy. To administer a portfolio of trusts, of varying nature and complexity for the purpose of generating fees and contributing to the Client Value Proposition of "Money Experts that do good" as part of a full range of fiduciary services, to make Nedbank the great place to bank for our clients.Job ResponsibilitiesMeet Income Financial Targets consistently, i.e., also be responsible for the financial viability analysis of each client, and that valid, accurate and complete fees are taken each month.Ensure Costs are contained, and efficiencies implemented to reduce cost to business.Meet all agreed client service and satisfaction objectives, measured through Client Surveys undertaken from time-to-time.Respond to clients within 24 hours of initial client contact; (whether through emails, telephonic or other means).Monitor own monthly work output to ensure any deadlines set by external parties or internal deadlines or commitments are met, including regulatory deadlines per client.Ensure the client objectives and requirements are executed with care, skill and diligence as a Fiduciary representative of the trust and the Business.Manage client accounts to ensure all liabilities are paid timeously, insurances are paid, assets are managed in line with the objective of the trust instrument.Complaints: ensure all complaints are logged onto channel and responded within the defined SLA.Ensure key client information on systems meets internal control requirements.Planning clients with foresight to ensure unplanned for events can be dealt with minimal disruption to client service delivery.Build trusting and sound working relationships with team members, managers, peers and cross-functional departments to deliver results to the common client.Proactively build relations and networks to understand the bigger picture and deliver breakthrough results and experience for clients. Comply with risk standards defined, ensure self-monitoring and appropriate corrective action taken when risk matters are raised.Understand and live the Nedbank Vision, Values and Goals and ascribe to the People Promise and the NEDBANK WAY.Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.Performance against targets set for regulatory compliance, risk management/risk appetite, internal audit, Market conduct and culture program and other business process obligations.Practice regular training to ensure knowledge about Laws, regulations and compliance is kept up to date and relevant.Ensure that there is sufficient representation and attendance at Stakeholder & Industry discussions e.g. FISA membership, BASA discussions, etc.People SpecificationEssential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificatePreferred QualificationFiduciary post-graduate diplomaBachelor's degree in law, Accounting or TaxEssential CertificationsPreferred CertificationsFiduciary Institute of South Africa or Financial Planning Institute.Minimum Experience LevelAt least 5-8 years' experience in the fiduciary business especially Trusts.Technical / Professional KnowledgeAdministrative procedures and systemsBusiness writing skillsRelevant regulatory knowledgeRelevant software and systems knowledgeBanking knowledgeBanking proceduresCluster Specific Operational KnowledgeBusiness principlesBusiness terms and definitionsGovernance, Risk and ControlsCustomer FocusWork StandardsEarning TrustDecision MakingQuality Orientation
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