Job PurposeTo co-ordinate and manage the operation of all aspects of the existing commissioned Corporate Trolley Contracts and any subsequent or future contract in this area.To co-ordinate and manage the operation of all aspects of further externally commissioned Facilities Management-related service contracts that may be required to become the responsibility of the incumbent in the future (e.g., hygiene, pest control, Trolley Management).To control the financial and resource management of the contracts allocated to you.To manage quality standards and to control contract costs.To provide professional and technical advice specific to Facilities Management Services to departments, committees, and external agencies as approved by the company.To ensure the work is compliant with professional standards, within devolved budgets, and meets Service Level Agreements (SLAs) via sound and accountable management systems.To lead change and assist in the delivery of excellence in customer service and professional Facilities Management delivery, instilling a culture of continuous improvement.To liaise, co-ordinate, and represent the service and company as a champion for customer service, building a reputation for best-in-class Facilities Management for customer service within all the sites allocated to you.To manage trolley losses and recoveries on site in the region.Skills and CompetenciesGood understanding of scheduling of staffing and assigning cleaning tasks productively to achieve an output standard according to site-specific SLAs.Strong people skills and knowledge of industrial relations.Strong client relationships and communication skills.Leadership skills.Attention to detail.Sense of urgency.Problem-solving experience.Able to work under pressure.Flexible and adaptable.Able to work independently.Proven experience working with Trolley Management.QualificationsMinimum Matric or extensive relevant experience.5 years of Trolley Management experience in a similar environment at the middle management level.Experience as a Security Area Manager would also be considered.Must have own driver's license and own vehicle.Relevant operations and people management experience.Strong management of staff experience and the ability to oversee large complements of people (i.e., timekeeping, attendance, checking workflows, monitoring schedules, motivating and disciplining staff).Identifying potential candidates to develop.Understanding cleaning principles and knowledge of company policies and procedures.
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